18cash takes every member's privacy seriously. This page transparently explains how we collect, process, store, and protect your personal data when you use our platform.
Before reading the full policy, here is a summary of the data protection principles that form the core of our approach.
All data transmitted between your device and 18cash servers is protected by 256-bit SSL encryption. Sensitive information such as passwords is stored as an irreversible hash that cannot be decrypted.
18cash never sells, rents, or shares your personal data with third parties for marketing or commercial purposes. Your data is used solely for platform operational purposes.
You have the right to access, correct, download, or request deletion of your personal data at any time. Requests can be submitted through our customer support team.
18cash operates in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA). All data handling processes comply with applicable legal provisions in Malaysia.
You may choose to receive or opt out of marketing communications from 18cash at any time via your account settings. Important account-related notifications cannot be unsubscribed from as they are part of our core service.
Your personal data is retained only for as long as necessary for the stated purposes or as required by law. After that, data is securely deleted or anonymized.
This Privacy Policy describes how 18cash ("we", "Platform") collects, uses, discloses, and protects your personal information when you access or use our online betting platform, including the website at 18cash.vu and our official mobile app.
As a platform operating in Malaysia and serving local users, 18cash is committed to complying with Malaysia's Personal Data Protection Act 2010 (PDPA). We view the protection of your personal data not merely as a legal obligation, but as part of the trust you place in us when you choose 18cash as your entertainment platform.
This Policy applies to all users who register an account, browse the platform without registering, or interact with any services provided by 18cash. By continuing to use this platform after reading this policy, you agree to the data handling practices described herein.
18cash collects personal data from various sources depending on how you interact with our platform. Below is an overview of the types of data collected:
| Data Type | Example Information | Requirements |
|---|---|---|
| Identity Information | Full name, MyKad number, date of birth | Required (KYC) |
| Contact Information | Email address, phone number | Required |
| Financial Information | Bank account number, account holder name | Required (Withdrawal) |
| Login Information | Username, password (hashed) | Required |
| Verification Documents | MyKad copy, proof of address | Required (KYC) |
18cash uses collected personal data solely for the following purposes. We will not use your data for any other purpose without first obtaining your consent:
18cash does not sell or rent your personal data to any third party for commercial purposes. However, in the course of platform operations, your data may be shared in the following limited situations:
We work with third-party service providers that assist in platform operations — including payment processors, cloud service providers, and game software vendors. All these service providers are bound by strict data protection agreements and may only use your data for purposes specifically authorized by 18cash.
18cash may be required to disclose personal data to authorities if directed by a valid court order, law enforcement agency directive, or other applicable legal requirements in Malaysia. In such cases, we will only disclose the minimum necessary data and will notify you if permitted by law.
Your data security is our top priority. 18cash implements multiple layers of technical and organizational security to protect your personal data from unauthorized access, loss, misuse, or disclosure:
As a user of the 18cash platform, you have the following rights regarding your personal data. To exercise any of these rights, please contact our customer support team via live chat:
You have the right to know what personal data we hold about you and to request a copy of it.
You have the right to request correction of any inaccurate or incomplete data.
In certain circumstances, you may request the deletion of your personal data from our systems.
You may request that we restrict the processing of your data in certain circumstances.
You have the right to receive your data in a machine-readable format for transfer to another platform.
You have the right to object to the processing of your data for direct marketing purposes at any time.
We will process requests relating to the above rights within 14 working days from the date the request is received. Please note that the right to erasure may be limited in situations where we have a legal obligation to retain that data.
The 18cash platform uses cookies and similar tracking technologies to enhance the user experience, analyze platform performance, and provide essential functionality.
You can manage cookie settings through your web browser. Most browsers allow you to view, manage, block, or delete cookies via browser settings. Please note that blocking essential cookies may affect platform functionality and your Login experience.
The 18cash platform is strictly for individuals who are aged 21 years and above. We do not knowingly collect, store, or process personal data from individuals below the applicable minimum age.
If you believe someone under the age of 21 has registered an account on our platform, please contact our support team immediately. We will take prompt action to review and close the account and delete all associated data.
18cash reserves the right to update this Privacy Policy from time to time to reflect changes in platform practices, legal requirements, or the services we offer. When significant amendments are made, we will notify you via:
Continued use of the platform after the effective date of an amended Privacy Policy constitutes acceptance of those amendments. If you disagree with any changes made, you have the right to close your account and request deletion of your personal data by contacting our support team.
If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data, please contact the 18cash customer support team:
For data protection complaints not satisfactorily resolved by our team, you have the right to escalate the matter to the Department of Personal Data Protection Malaysia (JPDP), the authority responsible for overseeing PDPA compliance in Malaysia.
Register today and enjoy a safe, fair, and personalized betting experience — your privacy is always protected with Malaysia's trusted platform.